FAQ

Here are the answers to the questions we’re most frequently asked.

General

Passes

OFF montgolfières

General

When is the festival ?

What are the festival site hours ?

Where is the festival held ?

Is the festival an all-ages event?

Is the site open in bad weather ?

In case of bad weather, what is your ticket discount policy?

Are balloon flights cancelled in bad weather ?

Will there be flights only for the 7 days of the festival?

Is cash accepted on-site?

What payment methods are accepted for parking?

What payment methods are accepted at the on-site ticket office?

Can my child purchase a ticket or pass on-site?

If I purchased a parking ticket, can I enter and exit the lot multiple times with my vehicle?

Can I work or volunteer for the festival?

Passes

What types of general admission passes are available ?

Do passports include all shows?

How can I purchase parking?

How can I access the Desjardins Terrace if I have a passport?

Can I addthe Desjardins Terrasse to a single-day ticket?

Where can I purchase passes ?

What are the age categories for passports?

How does wave pricing work for passports?

What happens when a wave sells out?

When will daily tickets be available?

How many passes can I buy in a single transaction?

My ticket mentions a section/row/seat—what does that mean ?

Can I transfer previously transferred passes?

How can I transfer my passes to someone else ?

Can I transfer a parking ticket purchased for the festival?

What are the prices for the rides?

Are tickets refundable ?

OFF montgolfières

What is the OFF montgolfières ?

Who can attend the OFF shows?

Where do the OFF montgolfières shows take place?

I have my passport - can I bring someone who doesn’t have one?

Does my passport guarantee me a place?

Do the shows take place outside or inside?

Are children and minors allowed?

Is there a bar on site?

How do I get to Old Saint-Jean?

Flights

When will it be possible to book a hot-air balloon flight for 2027?

What does my hot-air balloon ticket include?

Can I transfer a flight ticket to Ticketmaster?

What happens if our flight is cancelled?

Do I have to pass on information after buying a flight?

Is there a minimum age to participate in a flight?

How many people can fit in a hot-air balloon?

Are there any other elements to consider?

Where should we go?

How do you get into a hot-air balloon?

What clothes should I wear?

Can we bring a video or still camera?

Is there somewhere to leave personal belongings?

Where do we land?

How do you come back from the flight?

Are there any documents to sign?

What are the unfavorable conditions for a flight?

How long does a flight last?

Why do the flights take place in the early morning or late afternoon?

How high does a hot air balloon fly?

Is it possible to direct a hot air balloon?

What is the temperature during a flight?

Is it possible to choose your balloon?

Are there any medical restrictions for passengers?

Regulations

On the site, it is permitted

On the site, it is forbidden to have:

Lost and found

Cannabis Regulation

Transport

Public transport

Connection between the REM stations and the festival

From the festival to the terminus in Saint-Jean-sur-Richelieu

Active mobility

Car

Parking

Accessibility

Is the festival accessible to people with reduced mobility?

Are animals allowed on the site?

Can we bring chairs?

Loan service

Paratransit

Toilets

Free access

Reserved area

Parking

Other services

Food

Can I bring food to the festival site ?

Is it allowed to bring a cooler to the festival site?

Can I bring in alcoholic beverages from outside?

Are there food trucks at the festival ?

Contact

If you don’t find the answer to your question there, feel free to contact us !