FAQ

Here are the answers to the questions we’re most frequently asked.

General

Passes

Flights

General

When is the festival ?

What are the festival site hours ?

Where is the festival held ?

Is the festival an all-ages event?

Is the site open in bad weather ?

In case of bad weather, what is your ticket discount policy?

Are balloon flights cancelled in bad weather ?

Can I work or volunteer for the festival?

Will there be flights only for the 7 days of the festival?

Passes

What types of general admission passes are available ?

Do passports include all shows?

What add-ons can I purchase with a daily ticket or 7-day passport ?

Where can I purchase passes ?

What are the age categories for passports?

When will daily tickets be available?

Can I transfer previously transferred passes?

My ticket mentions a section/row/seat—what does that mean ?

How many passes can I buy in a single transaction?

How can I transfer my passes to someone else ?

Can I receive my passports and daily tickets by mail ?

What are the prices for the rides?

Can I transfer a parking ticket purchased for the festival?

Are tickets refundable ?

Flights

When will it be possible to book a hot-air balloon flight for 2025?

What does my hot-air balloon ticket include?

Can I transfer a flight ticket to Ticketmaster?

What happens if our flight is cancelled?

Do I have to pass on information after buying a flight?

Is there a minimum age to participate in a flight?

How many people can fit in a hot-air balloon?

Are there any other elements to consider?

Where should we go?

How do you get into a hot-air balloon?

What clothes should I wear?

Can we bring a video or still camera?

Is there somewhere to leave personal belongings?

Where do we land?

How do you come back from the flight?

Are there any documents to sign?

What are the unfavorable conditions for a flight?

How long does a flight last?

Why do the flights take place in the early morning or late afternoon?

How high does a hot air balloon fly?

Is it possible to direct a hot air balloon?

What is the temperature during a flight?

Is it possible to choose your balloon?

Are there any medical restrictions for passengers?

Regulations

On the site, it is permitted

On the site, it is forbidden to have:

Lost and found

Cannabis Regulation

Transport

Public transport

Transfer to shuttle

From festival to terminus

Carpooling TaxyMatch

Active mobility

Car

Parking

Accessibility

Is the festival accessible to people with reduced mobility?

Are animals allowed on the site?

Can we bring chairs?

Loan service

Paratransit

Toilets

Free access

Reserved area

Parking

Other services

Lodging

Can I camp at the festival ?

Are there hotels nearby ?

Food

Can I bring food to the festival site ?

Can I bring in alcoholic beverages from outside?

Are there food trucks at the festival ?

Contact

If you don’t find the answer to your question there, feel free to contact us !

Tickets

Catch the magic before it floats away !

Get your passes now