Guest Services Agent

• How to manage customer interactions in a fast-paced event environment.
• How to deliver quality customer service, even in high-pressure situations.
• How to collaborate with multidisciplinary teams to resolve real-time issues.
• A deeper understanding of visitor satisfaction challenges in a large-scale public event.

• Respond to festivalgoers' questions by phone, email, and on-site.
• Provide support before and during the event, assisting with information requests and troubleshooting.
• Help manage festivalgoer complaints and feedback to ensure satisfaction.
• Work with internal teams to provide quick and effective solutions to attendees.
• Contribute to the continuous improvement of the customer experience by collecting visitor feedback.
• Keep customer service policies up to date.
• Create an information guide for all key on-site staff during the festival (telecom, info booth, box office, etc.).

• Strong customer service skills, patience, and active listening.
• Comfortable communicating in both French and English, orally and in writing.
• Ability to handle stressful situations calmly and professionally.
• Interest in the events industry and a desire to contribute to the festival’s success.

Start and end times for this role may not align with local public transportation schedules. The candidate must therefore be self-sufficient in terms of transportation. Free parking is available on-site. More information will be provided during the interview.